<img alt="" src="https://secure.rime8lope.com/156671.png" style="display:none;">
 Close

The GCS Blog

The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

Bucky Cline

Blog Feature

General

Sandy's Snowstorm Brings Families Together, at Home and Work

Billie Jean Calvert is a shift manager in our Mt. Hope facility. She recently shared with us what the past several days have been like after West Virginia was pounded with snow earlier this week due to Hurricane Sandy. Some of it has been good, some has been less than ideal but in every situation, there is a silver lining.

Read More

Blog Feature

General

Meet Jason Sterns

We are excited to introduce you to Jason Sterns. As vice president of new business development, Jason will be instrumental in making valuable contacts for GCS, generating new clients and helping GCS to secure an ever larger presence in the marketplace.

Read More
Outsourcing Guide

Subscribe to our blog and get this free guide

The Complete Call Center Outsourcing Guide helps you plan for better outsource success. Get this guide and subscribe to our blog.

Blog Feature

GCS Culture  |  In Our Centers

Halloween Safety 101

Halloween is the second-most popular holiday in America behind Christmas. This time of the year is fun and frightful but you don’t want it to turn into a real-life nightmare.

Read More

Blog Feature

Best Practices  |  Call Center Tips  |  Disaster Preparedness  |  Outsourcing

Keeping Customer Service Available During Natural Disasters

Minimize damage to your call center operations in the face of disaster With Hurricane Sandy on everyone's mind we would like to take a moment to provide some helpful information on disaster preparation from a contact center standpoint. Safety is everyone's first concern, both for employees and customers, and an abundance of resources exist to reference in the face of a natural disaster.  See the CDC's Hurricane Readiness Tips

Read More

Blog Feature

General

Be Willing. Be Eager. Be Both!

We hear the words “willing” and “eager” a lot when it comes to work and other tasks needing to be accomplished.

Read More

Blog Feature

Best Practices  |  Call Center Tips  |  Communication  |  Customer Service  |  Education & Learning  |  Employee Engagement  |  GCS Culture  |  In Our Centers  |  Increase Profits  |  Management  |  Motivation  |  Performance  |  Product Conviction  |  Productivity  |  Relationships With Your Customers  |  Star Principles  |  Top Performers

Increase the Level Of Business in Your Daily Routine

In our last employee survey we asked for ideas from our employees about how they increase our level of business performance in their daily routines.  We got some great tips! Here they are:

Read More