Billie Jean Calvert is a shift manager in our Mt. Hope facility. She recently shared with us what the past several days have been like after West Virginia was pounded with snow earlier this week due to Hurricane Sandy. Some of it has been good, some has been less than ideal but in every situation, there is a silver lining.
We are excited to introduce you to Jason Sterns. As vice president of new business development, Jason will be instrumental in making valuable contacts for GCS, generating new clients and helping GCS to secure an ever larger presence in the marketplace.
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Halloween is the second-most popular holiday in America behind Christmas. This time of the year is fun and frightful but you don’t want it to turn into a real-life nightmare.
Minimize damage to your call center operations in the face of disaster With Hurricane Sandy on everyone's mind we would like to take a moment to provide some helpful information on disaster preparation from a contact center standpoint. Safety is everyone's first concern, both for employees and customers, and an abundance of resources exist to reference in the face of a natural disaster. See the CDC's Hurricane Readiness Tips
We hear the words “willing” and “eager” a lot when it comes to work and other tasks needing to be accomplished.
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In our last employee survey we asked for ideas from our employees about how they increase our level of business performance in their daily routines. We got some great tips! Here they are: