Here at GCS this month we're focusing on Security Awareness. IT departments have a great responsibility at any company, but in a Contact Center they are responsible for all Telephony hardware and software along with company-wide hardware, software and security.
Federal Trade Commission (FTC) was going to release cell phone numbers to telemarketers and cell phone users only had a few days left to place their number on the National Do Not Call Registry. We have uncovered the truth - The verdict: This rumor is FALSE.
The Complete Call Center Outsourcing Guide helps you plan for better outsource success. Get this guide and subscribe to our blog.
Last Thursday was the IT/Applications Development Update day on the morning call. I felt (albeit partly in my own self interest) obliged to provide everyone with some simple tips to keeping their computer running effectively and efficiently.
It's always a fun exercise to imagine what your industry will look like in 20 years. This article over at Call Center Helper does just that, asking several industry experts what they think the call center will look like in 20 years. I've asked some of our Technology team to read the article and give their answers to this question. Here's what they said.