Have you ever said something at work you wish you hadn’t? Shocking isn't it. Sometimes the wrong words just blurt out to employees or with the client. The first step in repairing common communication blunders on the job is to know what those blunders are. Then you can say things the smart way and not the dumb way.
Utility and Energy organizations want to avoid such blunders, especially with their customers. It is important for their customer service centers and field employees to understand how to utilize soft skills in their interactions. To help meet those objectives, GCS' Greg Alcorn recently shared seven of the biggest communication blunders with Energy Central. Learn about them here.
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