On April 27-30, Global Contact Services (GCS) attended the Society of Consumer Affairs Professionals (SOCAP) 2014 Symposium in Charlotte, North Carolina. The event featured keynote speakers, best practices discussions and workshops geared towards customer care professionals in the Consumer Packaged Goods, Retail and Direct Sale, Healthcare, Hospitality, Travel & Tourism and Automotive industries.
As a first time exhibitor, GCS’ was able to meet and converse with many customer-driven organization made up of vice presidents, directors, managers and supervisors of customer care and customer affairs professionals. Their mission is to develop successful business strategies in the customer care arena through the use of various educational tools and networking opportunities the organization offers.
GCS attendees of SOCAP’s 2014 Symposium benefited from an innovative new conference feature, Roundtable 3.0 in which participants interacted with each other around certain topics and then attended a keynote discussion. Attendees discovered areas including key messaging to retain customers, industry trends and technology, the next evolution of customer experience, and many more.
George Simons, Vice President of Marketing for GCS Agents, represented the company with a booth at the event. “As you would expect at a customer service conference, I met a lot of friendly people. We had numerous open and helpful conversations around the customer care industry and ways to improve service delivery. It was fantastic to have so many like-minded individuals in one place. SOCAP is a wonderful organization and GCS is honored to be a part of it. We always learn as much as we share at most conferences and this Symposium was no different. It confirmed the continuing interest in improving multi-channel and omnichannel integration for the customer service agent and the need for better management team reporting. Those are two areas where our consulting team can help the center manager,” George said.
GCS is the premier service provider and advisory firm of professional business transaction processing services with a focus on the contact center environment. Please contact us to find out how we can streamline internal processes, improve customer engagement, and increase retention.