GCS is branching out - by applying for work in the Executive branch and other areas of federal, state and local government.
"When GCS first started, we spent a lot of time responding to government proposals.” recalls Greg Alcorn. “As business grew in other areas we focused less attention into that area. Beginning last year, we began reintroducing GCS to the public sector.”
Getting started with public sector work can take some time. To help with the process, GCS attended the OSDBU Procurement Conference last week in Washington, DC. It was hosted by the Department of the Interior, but attended by many Federal agencies and major government contractors looking for new partners. GCS set up a booth showcasing our contact center and back office services. Greg Alcorn and George Simons, vice-president of marketing, represented GCS.
“When you think about it, every one of us, each citizen and visitor to the United States, is a customer of our government. Like any business, our public service organizations need to communicate with their customers” explained Simons, “In addition, many of the organizations need internal support for their employees, so the opportunity to provide contact center and Help Desk support is great. Our employees would enjoy helping bridge the communication gap between the public sector and its citizens.” GCS met with several companies already contracting with the government, and spoke with several agencies having upcoming requirements. Although it will take months for many of these projects to be finalized and granted, we are moving
ahead in this area.
Prior to the event, GCS had already reviewed dozens of RFPs (Requests for Proposal) and responded to several of them. With the new contacts we have made, we hope to increase our chance to participate even more.
Of course, the objective is to win contracts. Alcorn is optimistic, “We do a great job delivering a pleasing customer experience and we manage our business closely, so we are very competitive. I believe our success and experience in the corporate sector will
demonstrate our ability to serve the public sector just as well.”