Here at GCS this month we're focusing on Security Awareness. IT departments have a great responsibility at any company, but in a Contact Center they are responsible for all Telephony hardware and software along with company-wide hardware, software and security.
Security should not only IT's responsibility. Everyone is responsible for security. IT can help with problems, but ultimate the individual is responsible for their own actions on their own computers.
Here you can watch our most recent Business Skills with Bucky meeting, where I run through some basic security you can use on your work computer (and your home computer!).
- Tips on creating a strong password
- What are phishing and tailgating?
- How to avoid spyware and malware
- Virus Protection
- Tips for Social Media usage