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Ally is Right up my Alley

Category: Client Relationships, Compliance, Communication, Relationships With Your Customers, General
Posted by: Greg Alcorn on December 23, 2011

Have you seen the new commercials from Ally Bank. It  is right up my alley. I believe the best customer service is when common sense is the common ground.  The challenge in the outsourcing world is balancing structure with personality.  You can tell when scripting and compliance trump friendly service.

When defining delivery of your customer service experience, make sure the corporate experts do not get in the way of the customer.


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Posted Under: Client Relationships, Compliance, Communication, Relationships With Your Customers, General