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The GCS Blog

The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

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Contact Center Consulting  |  Contact Center Vendors  |  Management

Clutch Taps GCS Agents as Top Performing BPO

A great BPO company can supercharge your business’ operational flexibility. The perks of working with an outsourcing company are getting skilled and experienced team members working on your projects.

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Call Center Optimization Forum  |  Call Center Tips  |  Contact Center Consulting  |  Contact Center Vendors  |  Inside a Contact Center  |  Management

Customer Loyalty, and Retention in a Post-COVID World: A Customer Service State of Mind

All global economies have been impacted by a non-selective economic catalyst. COVID-19 has altered consumers' behaviors within global economies. And change has been inevitable, especially for customer service.

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Outsourcing Guide

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The Complete Call Center Outsourcing Guide helps you plan for better outsource success. Get this guide and subscribe to our blog.

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Customer satisfaction  |  contact center vendor  |  customer service outsourcing

GCS Named One of the Best Call Services of 2021

We are honored to have been named one of the Best Call Services Companies of 2021 by Digital.com. 

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Blog Feature

call center staffing  |  hybrid agent workforce

Advantages of Hybrid Agent Workforce Over Brick and Mortar Call Center

Your call center partner decision impacts your results. Let's face it. You have a lot to do. You need a trustworthy partner who does not require lots of intervention. You need an outsourcing center with a reliable business model and a demonstrated ability to manage the agents to achieve successful results. What’s the importance of a hybrid agent workforce model?

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Call Center  |  Newsletter  |  Press Release

GCS Agents is a Leading B2B Company in North Carolina

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community

Lessons from Bob Lynch

Robert “Bob” Lynch, Jr. passed away last week.  He was instrumental in the growth of three companies in the telecommunications industry.  Bob was an original investor in SOMAR in the 1980s. After retiring from a box manufacturer, he joined SOMAR as an advisor and our site selector during a time of explosive growth. In 1996, SOMAR was merged with several companies to become Telespectrum.   Bob continued to provide real estate options for the parent company, while remaining loyal to the hometown SOMAR team in Salisbury.  In 2001, Global Contact Services was founded with many of the SOMAR managers and Bob joined the “band”.  Again, Bob was the go-to resource for selecting communities having the GCS profile of professional, friendly and meaningful partners.   In business terms, Bob’s impact was staggering.  Over twenty communities selected, over 7,000 jobs created and over $1 Billion of economic contribution.  His leadership impact was also significant.  He practiced patience with his younger colleagues, provided timely wisdom and never said ‘no’ to a road trip.  I conservatively estimate logging over 10,000 miles of “windshield” time with Bob. His insight and stories will live on.   Bob Lynch will be remembered for his dry wit, calming demeanor and can-do attitude.  RIP Bob Lynch.   Bob Lynch and his wife Mary Nell at a GCS function.

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