Today's global entrepreneurial landscape is customer-centered and highly competitive. This is why many organizations outsource their call center functions. Doing so allows internal teams to focus on the core business processes while ensuring there is a dedicated, and variable, customer support team. Whether in a center or working from home, the desired outcomes have not changed.
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Global Contact Services CEO Greg Alcorn recently had the chance to chat with Stephen Woessner, CEO of Predictive ROI and host of the Onward Nation podcast.
If you have 3 minutes, I’ll share 3 powerful communication skills from my recent podcast on Thrive Loud with Lou Diamond.
At GCS, we evaluate each new program with an understanding of what problems you encounter with your current outsourced contact center or call center program. We often hear, “Oh yeah, I wish I had considered that before I signed the contract.” The best way to avoid making a mistake again is to think about these factors before it is time to renew.