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The GCS Blog

The GCS Blog

Helpful information on Contact Centers, Customer Service and People Skills

Blog Feature

Lessons on Leadership  |  soft skills

The Power of Habit and Mentorship

Global Contact Services CEO Greg Alcorn recently had the chance to chat with Stephen Woessner, CEO of Predictive ROI and host of the Onward Nation podcast. 

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Blog Feature

Lessons on Leadership  |  Podcast  |  soft skills training

Learn My 3 Powerful Soft Skills in 3 minutes

If you have 3 minutes, I’ll share 3 powerful communication skills from my recent podcast on Thrive Loud with Lou Diamond.

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Outsourcing Guide

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The Complete Call Center Outsourcing Guide helps you plan for better outsource success. Get this guide and subscribe to our blog.

Blog Feature

Contact Center Management  |  call center consulting  |  call center outsourcing

4 Great Questions Before Switching Your Contact Center Vendor

At GCS, we evaluate each new program with an understanding of what problems you encounter with your current outsourced contact center or call center program. We often hear, “Oh yeah, I wish I had considered that before I signed the contract.” The best way to avoid making a mistake again is to think about these factors before it is time to renew.

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Blog Feature

Contact Center Management

How to Use a Contact Center Improvement Plan to Increase Value

It’s true, the right tools make any job easier. It’s also true our tools must evolve to keep pace with a changing world. That’s especially true in the contact center as channel requirements and customer expectations become more plentiful – and demanding.

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Blog Feature

Contact Center BPO  |  Contact Center Management  |  Public vs Private Contact Center  |  outsourced call centers

Public vs Private in Call Center Outsourcing: David vs Goliath(s)

Public companies live in dog years.  Well, almost. Dogs age seven years per calendar year.  Public companies live FOUR, sometimes painful, quarters per calendar year.  Before starting GCS, I was a public company division President and vowed NEVER to live that life again.  Every quarter was stressed with “making numbers”, “showing growth”, “getting wins”. Dog years!!

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Blog Feature

People Skills  |  online soft skills training  |  soft skills

What Are The Benefits of Soft Skills Certification for Call Center Agents?

Today, soft skills, time management and problem-solving, are critical. Now, soft skills certification can be a difference-maker for many organizations.

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