Global Contact Services CEO Greg Alcorn recently had the chance to chat with Stephen Woessner, CEO of Predictive ROI and host of the Onward Nation podcast.
If you have 3 minutes, I’ll share 3 powerful communication skills from my recent podcast on Thrive Loud with Lou Diamond.
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At GCS, we evaluate each new program with an understanding of what problems you encounter with your current outsourced contact center or call center program. We often hear, “Oh yeah, I wish I had considered that before I signed the contract.” The best way to avoid making a mistake again is to think about these factors before it is time to renew.
It’s true, the right tools make any job easier. It’s also true our tools must evolve to keep pace with a changing world. That’s especially true in the contact center as channel requirements and customer expectations become more plentiful – and demanding.
Public companies live in dog years. Well, almost. Dogs age seven years per calendar year. Public companies live FOUR, sometimes painful, quarters per calendar year. Before starting GCS, I was a public company division President and vowed NEVER to live that life again. Every quarter was stressed with “making numbers”, “showing growth”, “getting wins”. Dog years!!
Today, soft skills, time management and problem-solving, are critical. Now, soft skills certification can be a difference-maker for many organizations.