The Benefits of Laughter in the Workplace

Written by Greg Alcorn on February 3, 2011
contact center KPIs

Mark Twain once said “The human race has only one really effective weapon and that is laughter.” We can use that effective weapon at work daily. Of course, it is our responsibility to take our jobs and work seriously, but you should also infuse some laughter and joy into your day-to-day routine. Laughter and friendly environments

Practice Makes Permanent

Written by Greg Alcorn on December 6, 2010

You’ve heard the old adage of “practice makes perfect”, maybe when you were playing a musical instrument or learning to write or participating in sports. Fact is, practice makes permanent, not always perfect. We strive to make perfect presentations.  Sometimes that involves breaking engrained speaking habits that are permanent, but not perfect.  For example, did

What it’s Really Like to Work in a Contact Center

Written by Greg Alcorn on October 19, 2010

I heard the same thing over and over again, “We’re like a big family.” I took a trip up to Mt. Hope this past Wednesday with a couple of goals in mind. First, I wanted to take some great pictures of our associates. Check. Second, I wanted to find out what it’s REALLY like (from

GCS was at the ABIA last week!

Written by Greg Alcorn on October 4, 2010
fix your call center

and here’s our round-up! GCS specializes in insurance services for large financial companies.  So it is no surprise to find we are members of the American Bankers Insurance Association or ABiA.  Each year the ABiA holds a conference to let their bank members learn about new rules and regulations, see innovative ideas and meet companies

Leadership Self-Awareness

Written by Greg Alcorn on October 2, 2010
call center training

The one thing about leadership is that no one person has it all figured out. No one person is ever finished learning about their leadership style and how it affects others. You have to recognize you have flaws in order to improve on your leadership skills, no matter who you are. The first thing to

What’s on the menu? GCS’s Services.

Written by Greg Alcorn on September 24, 2010

The other day I was dining at a local restaurant I often frequent. I rarely glance at the menu and usually order the same meal, mainly because I am never disappointed with the consistency of the selection. In fact, the waitress usually just asks, “The usual?” This day however, there was a new waitress and


Written by Greg Alcorn on September 23, 2010
Contact Center staffing

Greg Alcorn President & CEO Greg is the hands-on leader of the organization. Very approachable and insightful, he makes sure the organization is nimble and responsive to the needs of the client and their customers. Tag up with Greg and see your objectives fulfilled. Mark Lambert Vice President of Sales Mark is your first contact

GCS at the ABIA

Written by Greg Alcorn on September 22, 2010
Contact Center consulting

Once Again GCS is attending the American Bankers Associations ABIA Conference taking place in Phoenix, Arizona today, tomorrow and Friday. The ABIA Conference website provides a description: “Financial institutions and insurance service/product providers are recognizing insurance sales through the bank-distribution channel as a proven fee incomeproducing opportunity. This is the pre-eminent annual meeting of this

Perceptions & How We Present Ourselves

Written by Greg Alcorn on September 22, 2010

Last week GCS had the opportunity to sit down and examine the progress we were making towards altering our language to be more performance centric;  focused on communication and presentation skills.   This has been a long term transformation initiated two years ago.  Another piece in this puzzle is examining how we are presenting ourselves