Some of our employees speak about what it has meant to them to work for GCS for nearly 10 years! Tina Eskins, HR Director “To me the most special thing about this company is the many opportunities I have been given over the past 10 years. I have had the opportunity to meet and work with
Some companies believe the contact center connection with the customer is too vital a function to outsource – period. At the other end of the spectrum, companies outsource their entire contact center function as a way to control costs and free their resources to focus on other core areas of the company. Regardless of where
At the end of July, GCS is going to be celebrating it’s 10 year anniversary. In honor of such an accomplishment, especially in an environment that is seeing many businesses fail, we’re going to be providing some historical perspectives on our growth and changes in the industry over the next several weeks. Two years ago,
Yesterday was Valentine’s Day and as usual, the color red was in abundance. So when I walked into an associate’s office this morning and saw a vase of beautiful yellow roses – I noticed. Besides just being different, it reminded me how much my grandmother loved yellow roses. In fact, she would rather receive yellow
In the musical Grease, there is a catchy little piece entitled “Summer Nights” with the chorus sung by the Pink Ladies and the T-Birds. The girls and boys are prodding Sandy and Danny for details of their first date. The chorus to the song implores them to “ Tell me more, tell me more.“ We
If you want to start a lively discussion within our industry, ask if a good customer service person can also sell. (Likewise ask if a sales person can handle customer service.) This question often comes up when helping clients who want to turn a customer care/service center into a profit maker, or at least off-set
Have you noticed the trend? In America today, we are more connected to our phones than ever before, our mobile phones. In fact, for a growing number of people, it is the only phone they have. In 2000, 1 out of 10 people in the United States owned a mobile phone, by 2009, it was 6
Are you prepared for the onslaught of holiday emails? My inbox the day before Thanksgiving was a small taste of what is to come the week before the Christmas holiday. That’s when hundreds of my “favorite companies” will be thanking me for my business and wishing me well with a heartfelt email blast. I am
GCS has a Strategic Planning meeting each fall to prepare for the upcoming year. This year was no different. On Monday, November 15th, all department heads descended on Salisbury, NC for a three-day event that included a lot of hard work, brainstorming and presentations. Below is a brief description of how the meeting started, with a guest
Americans have always had a big heart and despite a fall off in donation levels, there has been a upswing in volunteer hours. This article points out the fund raising facts and warns non-profits not to rely on just direct mail to keep donations flowing. It points out uses of social networking as well. Fewer
