Sandy’s Snowstorm Brings Families Together, at Home and Work

Written by Bucky Cline on November 2, 2012

Billie Jean Calvert is a shift manager in our Mt. Hope facility. She recently shared with us what the past several days have been like after West Virginia was pounded with snow earlier this week due to Hurricane Sandy. Some of it has been good, some has been less than ideal but in every situation,

Meet Jason Sterns

Written by Bucky Cline on November 2, 2012

We are excited to introduce you to Jason Sterns. As vice president of new business development, Jason will be instrumental in making valuable contacts for GCS, generating new clients and helping GCS to secure an ever larger presence in the marketplace. Let’s get to know the newest member of our sales team a little better…

Halloween Safety 101

Written by Bucky Cline on October 30, 2012

Halloween is the second-most popular holiday in America behind Christmas. This time of the year is fun and frightful but you don’t want it to turn into a real-life nightmare. That’s why you should always keep safety in mind on Halloween. Whether you’re celebrating this weekend or waiting until Wednesday, here are a few ways

Keeping Customer Service Available During Natural Disasters

Written by Bucky Cline on October 29, 2012

Minimize damage to your call center operations in the face of disaster With Hurricane Sandy on everyone’s mind we would like to take a moment to provide some helpful information on disaster preparation from a contact center standpoint. Safety is everyone’s first concern, both for employees and customers, and an abundance of resources exist to

Be Willing. Be Eager. Be Both!

Written by Bucky Cline on September 7, 2012

We hear the words “willing” and “eager” a lot when it comes to work and other tasks needing to be accomplished. There’s a difference between being “willing” to do something and being “eager” to do it and in order to be a vital member of any team or community, you should strive to exemplify both.

Be a Resource for Others

Written by Bucky Cline on August 16, 2012

It can be scary and stressful starting any new position, especially if you’re also new to the contact center industry. And although we have excellent training programs to arm our folks with the tools they need to be successful with customer interactions, there’s still a learning curve. To help our newest team members be the best they can

Increase the Level Of Business in Your Daily Routine

Written by Bucky Cline on August 7, 2012

In our last employee survey we asked for ideas from our employees about how they increase our level of business performance in their daily routines.  We got some great tips! Here they are: Make every call count, make calls presentable and always assume the sale. Be consistent, be at work when scheduled and keep idle/wrap

Principles for Leadership from Dr. Gerald Bell

Written by Bucky Cline on July 23, 2012

About two years ago our company had Dr. Gerald Bell come to speak on leadership and management strategies.  I was unable to attend his event myself, but I am consistently reminded of some of his principles (which I find very useful!). This morning, our Vice President of Human Resources, Bucky Cline, saw fit to remind

The Difference Between Goals & Objectives ~ Setting S.M.A.R.T. Goals

Written by Bucky Cline on July 19, 2012
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People often confuse Goals & Objectives.  But both are needed in business and personal endeavors in order to grow and be successful.  Here are some tips to the difference between Goals & Objectives, the best ways to use them and setting S.M.A.R.T. Goals. Setting Goals & Objectives Failing to plan is planning to fail. Setting

Summer Safety Tips from GCS

Written by Bucky Cline on July 16, 2012
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Kids everywhere are rejoicing, moms are running around like crazy and the rest of us are just trying to figure out how to beat the heat. A lot goes on in the summer and you have to make sure you’re prepared and poised for a safe season. First and foremost, enjoy it! Most of you take