Coaches are Just Teachers Trying to Help Us Win

Written by Bryan Overcash on August 7, 2013

When asked “Who was the most influential person in your life growing up?” the most common answers (after “my mom” or “my dad”) are usually a teacher or a coach. At GCS, we refer to the most influential people in our CMRs’ business lives as Supervisors but, aren’t they really teachers or coaches? They work

10 Reasons to Outsource with GCS

Written by Bryan Overcash on October 19, 2012

There are many reasons why someone should look to GCS as their source for outsource. Here are 10 solid reasons: We keep the customer #1. We are committed to serving as a professional extension of our client’s company to their valued customers. We perform outstanding customer service with zero defects. GCS has less than a

Outsourcing Tips for Everyone

Written by Bryan Overcash on August 9, 2012

When you think of outsourcing, you probably conjure up images of corporations, contact centers and business people. But the truth is, everyone outsources tasks, every day. Have you ever hired a babysitter? Have you ever offered to bake a cake for someone? Did you mow someone’s yard or blow leaves in the fall? Believe it

Tips for Good Communication in the Office

Written by Bryan Overcash on May 21, 2012

In another article, Roger Akers discusses the importance of communication at GCS. Sure, we communicate with our customers but communicating internally is vitally important to our success, as well. That is why we have our newsletters, our chat program for managers and floor meetings. It is the essential workplace skill. Communication can always be improved. No one organization

GCS Goes To DC

Written by Bryan Overcash on April 27, 2012

GCS is branching out – by applying for work in the Executive branch and other areas of federal, state and local government. “When GCS first started, we spent a lot of time responding to government proposals.” recalls Greg Alcorn. “As business grew in other areas we focused less attention into that area. Beginning last year, we began reintroducing GCS to the public sector.” Getting

Tips & Activities for Team Building in the Workplace

Written by Bryan Overcash on April 13, 2012
call center technology

“Coming together is a beginning. Keeping together is progress. Working together is success.” -Henry Ford You see a memo about a relay race taking place at the site at noon. You hear mention of a site cookout taking place next month. Your supervisor tells you about a community service event the team is getting involved

Expand Your Operations Off-Shore Using a Build Operate Transfer Model

Written by Bryan Overcash on March 13, 2012

Smart companies looking to expand into foreign markets are now considering the Build-Operate-Transfer (BOT) model. Companies often recognize the cost-savings opportunities and/or strategic advantages of establishing an off-shore presence. However, the task of establishing that off-shore presence may seem daunting due to the numerous risks, as well as the time and effort involved. The BOT

Top Performer Tips from the Wheeling Contact Center

Written by Bryan Overcash on January 27, 2012

A great thing about the new year is you can look back and see what experiences provided new working knowledge that you can apply in the new year. For some top performers in Wheeling, WV, last year was filled with learning opportunities and personal success, which helped define the new goals for this year. Supervisor Larry Waldrum