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Successful Outsourcing Starts with GCS

Client Driven. US Based. Privately Owned.

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Looking for a Quick Response?

Let's Discuss your Contact Center and Back Office Needs.

Call 1-844-324-5427

BENEFIT from our PROVEN PROCESS

  • Quick Quote & RFP Response
  • Intense Training for SME
  • Dedicated Transition Team
  • Fast Decision Making
  • SLA Pricing Incentives
  • Superior Client Service
  • Micro-Managed SLA's
  • Scalability of Service
  • Secure, Cloud-Based Systems
  • BC and DR Ready

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Why GCS? Partner with #1

  • #1 BI Outsource Partner for 2020
  • #1 BenchMark Portal US Center
  • #1 CSAT Scores in Client History
  • #1 Soft Skills Certification Program
  • #1 with 9-Sigma Results
  • #1 Quality Assurance

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Invisible Outsourcing. Visible Results.

Outsourcing should be INVISIBLE to your customers. 

At GCS, we are customer service professionals.  We represent YOU to your customers. 

We offer domestic and near-shore contact centers producing above average results with scalable capacity. Our agents become your subject matter experts.  Our hub-and-spoke model provides cost-effective models for most types of programs. 

Watch the video on delivering Customer Service Sanity.  We are ready to deliver visible results for you.   

Our Approach

Human Touch

Your Voice, Our People

Pre-hire Assessment of Customer Service Traits

SHRM Endorsed Customer Service Certification

Daily Coaching with Our F.E.E.D Program

Career Pathway Program

SMEs for Seamless Integration

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9-Sigma Process

Your Customers, Our Process

We meet Your Service Levels EVERYDAY

Exceed CSAT expectations

Deliver on time and on budget

Continually innovates with leading-edge processes

Bring VALUE and SANITY to your outsourced program

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Real Intelligence

Your Goals, Our Systems

Secure Could Based Systems

Learning Management System (LMS)Training System

Data Analytics improve program and decision making

Workforce Management scheduling to match demand

Fully Compliant Systems and Processes

Skills-Based Routing

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Enterprise-Wide Solutions

Vendor Manager or Procurement

Reduce Outsourcing Costs

Improve Key Measurables

Challange the Incumbent

No Hassle Vendor Relations/Transitions

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Business Operations and Finance

Reduce Outsourcing Costs

Multiple Service Models

GCS Program Management

Org Dev Services for In-House Staff

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Customer Experience Managers

Improve CX

Increase Empathy

Multi-Channel Engagement

Integrate All Outsourced Programs

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Ready to Move Forward?

Take the next step. Let's discuss your specific needs.