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IMMEDIATE Contact Center Outsourcing

Over 350 AT HOME AGENTS available NOW!

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We Have AT HOME Agents

  • U.S. Based Remote Agents
  • Staffing for Overflow & Hotlines
  • Municipal & Transit Experience - 211, 311, ADA
  • Tele-Med Support
  • Health-Care Check-In
  • Disaster Response
  • Rapid OnBoarding
  • Remote Training
  • Flexible, Secure Systems
  • QA and Reporting

Learn more about GCS Services

Client Advantages

  • High Capacity
  • Dedicated & Shared Agents
  • Scalable and Seasonal Capacity
  • Flexible Pricing 
  • Fast Startups
  • Skills-Based Workforce
  • Experts of mid-to-large programs
  • Soft Skills & Empathy Training
  • Daily Professional Development
  • Process Focus
  • Strict Quality Control
  • Continuous Innovation

Learn More About GCS Advantages

GCS Provides Invisible Outsourcing

Outsourcing should be INVISIBLE to your customers. 

At GCS, we are customer service professionals.  We represent YOU to your customers. 

We offer domestic and near-shore contact centers producing consistent results with scalable capacity. Our agents become your subject matter experts.  Our hub-and-spoke model serves front line, overflow, after-hours and seasonal programs. 

Watch the video and contact GCS.  We are ready to represent you.   

Our Approach

Human Touch

Your Voice, Our People

Pre-hire Assessment of Customer Service Traits

SHRM Endorsed Customer Service Certification

Daily Coaching with Our F.E.E.D Program

Career Pathway Program

SMEs for Seamless Integration

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9-Sigma Process

Your Customers, Our Process

We meet Your Service Levels EVERYDAY

Exceed CSAT expectations

Deliver on time and on budget

Continually innovates with leading-edge processes

Bring VALUE and SANITY to your outsourced program

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Real Intelligence

Your Goals, Our Systems

Learning Management System (LMS)Training System

Data Analytics improve program and decision making

Workforce Management scheduling to match demand

Compliance met with Labor and Quality database management

Skills-Based Routing

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Enterprise-Wide Solutions

Vendor Manager or Procurement

Reduce Outsourcing Costs

Improve Key Measurables

Challange the Incumbent

No Hassle Vendor Relations/Transitions

Learn How

Business Operations and Finance

Reduce Outsourcing Costs

Multiple Service Models

GCS Program Management

Org Dev Services for In-House Staff

Learn How

Customer Experience Managers

Improve CX

Increase Empathy

Multi-Channel Engagement

Integrate All Outsourced Programs

Learn How

Ready to Learn More?

Take the next step and let's discuss your contact center needs.