Minimize Damage to Call Center Operations in the Face of Natural Disaster

Written by gcsagents on September 12, 2017

Our thoughts and prayers go out to the millions of American families impacted by Hurricane Harvey and Hurricane Irma over the last several weeks. We know that this is just the beginning of the recovery and restoration effort. Whether we are preparing for more hurricanes to come or winter weather slowing approaching, safety is absolutely

GCS’s Quick Reference Guide to Conference Call Etiquette & Productivity

Written by gcsagents on September 12, 2017

The conference call has become standard, operating procedure for business today. And, yet, we don’t talk enough about or train our teams on conference call etiquette and productivity; both of which are skills that can be learned by all. It just takes solid training, good leadership and a short list of guidelines that are easy to make happen.