We’ll See You at the Government Procurement Conference!

Written by George Simons on July 15, 2015
contact center consultants

I will have the pleasure of attending the 2012 DMA (Direct Marketer’s Association) convention in Las Vegas, Nevada, October 15th and 16th.  This is a huge event with over 10,000 marketers attending across all industries.   The event also has hundreds of exhibitors as well spanning from ad agencies to email marketing agencies and fulfillment services. Attendees include: American Express, Nissan,

Thanks For Giving

Written by gcsagents on July 15, 2015

Thanksgiving is a holiday started by the pioneers and settlers of our country along with our Native Americans. They took pause to join together and give thanks for what God had provided them. It took initiative and coordination to establish this tradition. As the country slowly recovers from a recession and high unemployment, more and

Personality Testing to Build Highly Effective Call Centers

Written by gcsagents on July 1, 2015

A contact center serves as the front line for business during many interactions with the client base. An excellent call center will convey warm, caring, positive feelings, along with the information the consumer needs. An ineffective call center leads to customer dissatisfaction, cancelations, poor reviews, and lost revenues. Finding the right people takes a mix