Call Center Consulting

Written by gcsagents on February 24, 2015
contact center consulting services

Sometimes you need help to develop the right plan or process for reaching the goals of your Contact Center. Consider working with a contact center consulting services that will develop result-oriented solutions for the various challenges you face. A consulting team will focus on finding the root cause of your frustration and present the information,

Call Center Staffing Solutions

Written by gcsagents on February 20, 2015

It’s no secret that starting with good people makes a huge difference. Finding the best contact center staff for the job can be a big challenge. Mistakes here can really set back an operation. Defining the right skill sets to recruit will vary based on the needs of a center. In a contractor owned and

Dr. Martin Luther King’s dream

Written by gcsagents on February 19, 2015

“The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy.” –Dr. Martin Luther King Jr

Call Center Effectiveness – Team Management

Written by gcsagents on February 10, 2015

In the call center environment every job is critical. The call center is a team of people committed to providing consistent service, one caller at a time. At GCS we like to say the Agent is the most important person, because they have the direct contact with the customer. Their Supervisor is the most influential