Back to Work Time at GCS!

Written by Greg Alcorn on April 28, 2014
Contact Center consulting

Starting next month, GCS will be deploying resources (that’s a fancy word for people) to go to Chicago for a three month call center consulting engagement.  Our client awarded GCS the consulting project to assess their multiple call center locations to see if there are ways to improve their performance. This project will require a

Sales Strategy Session

Written by Greg Alcorn on April 11, 2014
call center agents

We’ll be seeing the end of 2012 and the beginning of 2013 before we know it. Now is the time to talk about 2013 goals and what it’s going to take to make those happen. The sales and marketing teams participated in a Sales Strategy Session this week. It was a two-hour long meeting that