3 Reasons Your In-House Contact Center Costs Are Out of Whack

Written by George Simons on February 24, 2014

You’re not alone if your most recent audit shows that you are on the verge of not meeting your budget. Where do you start your analysis? Why are your costs over budget? Managing a contact center operation successfully requires the most up-to-date knowledge, a wide range of diverse skills and a team of dedicated professionals

Have You Considered Call Center Consulting?

Written by Greg Alcorn on February 12, 2014

Because of our background in owning and managing centers, we often get a consulting contract to help a client improve or revamp their contact center process.  We’ve engaged in consulting projects all over the world.   Recently we submitted a proposal for a city college system in a major metro area to help them consolidate seven

3 Signs It’s Time to Manage Your Social Customer Care from the Contact Center

Written by George Simons on February 6, 2014
contact center outsourcing

Expectations for social customer care are growing as more consumers are getting comfortable with online tools and technologies. It has been reported that number of social media customer service requests will increase by 37% this year. Consumer adoption of Social Media for customer service continues to grow at great speed. In anticipation of the increasing