Customer Service by the Numbers

Written by Frank Camp on November 8, 2012

As the old saying goes, “One thing that is always constant is change.” We all know that our industry is rapidly changing. From the technology we use to the clients we service, the needs of those in the business world continue to morph. Consumers continue to gain power in the communication process. One can now

Marketing to bank customers has gone from sky high to ground zero…

Written by Greg Alcorn on November 7, 2012

Our clients need a hug. That’s the feeling I got at the conference in Phoenix this week. The ABIA is the industry association for insurance carriers that market through banks. Over the last two years, marketing to bank customers has gone from sky high to ground zero with almost all marketing being suspended. So, with

Global eConnect

Written by Greg Alcorn on November 6, 2012

You cannot do it all. In almost every client presentation we are asked to provide a service that is NOT our core competency. GCS provides outsourced teleservices for customer sales, service and support (CSSS). Oftentimes there are fringe services that bolt on to CSSS and it makes sense to subcontract those activities through us. In

First Impressions

Written by George Simons on November 5, 2012

The newest member of our sales team, Jason Sterns, recently attended the 2012 American Bankers and Insurance Association Annual Convention with President and CEO Greg Alcorn. Jason was kind enough to tell us his first impressions of GCS while attending this event and meeting some of our valued past and present clients. I had the pleasure

Sandy’s Snowstorm Brings Families Together, at Home and Work

Written by Bucky Cline on November 2, 2012

Billie Jean Calvert is a shift manager in our Mt. Hope facility. She recently shared with us what the past several days have been like after West Virginia was pounded with snow earlier this week due to Hurricane Sandy. Some of it has been good, some has been less than ideal but in every situation,

Meet Jason Sterns

Written by Bucky Cline on November 2, 2012

We are excited to introduce you to Jason Sterns. As vice president of new business development, Jason will be instrumental in making valuable contacts for GCS, generating new clients and helping GCS to secure an ever larger presence in the marketplace. Let’s get to know the newest member of our sales team a little better…