Expressed Interest

Written by Greg Alcorn on October 31, 2012

We’re told by our clients that we communicate better and more than anyone else in the industry. That’s a nice compliment and hopefully it results in longer, more fruitful relationships. Our clients like the GCS Express and really like our documentation of process, results, action items and compliance. We try to stay current with our

Halloween Safety 101

Written by Bucky Cline on October 30, 2012

Halloween is the second-most popular holiday in America behind Christmas. This time of the year is fun and frightful but you don’t want it to turn into a real-life nightmare. That’s why you should always keep safety in mind on Halloween. Whether you’re celebrating this weekend or waiting until Wednesday, here are a few ways

Keeping Customer Service Available During Natural Disasters

Written by Bucky Cline on October 29, 2012

Minimize damage to your call center operations in the face of disaster With Hurricane Sandy on everyone’s mind we would like to take a moment to provide some helpful information on disaster preparation from a contact center standpoint. Safety is everyone’s first concern, both for employees and customers, and an abundance of resources exist to

Tips for Collaborating in the Workplace

Written by Frank Camp on October 29, 2012

In his famous one-hit-wonder “Ice, Ice, Baby,” Vanilla Ice tells us to “Stop, collaborate and listen.” It’s catchy and there’s also some truth to what he’s saying. Collaboration is an important workplace practice. Whether you’re giving a supervisor your input on a new program or you’re building out a proposal for a potential new client,

Sales Update & Strategy

Written by Greg Alcorn on October 26, 2012
customer service in contact centers

Sales is the oldest profession in the world. I guess that makes marketing the oldest process. Nothing starts ‘til you sell something and nothing gets sold unless it can be explained, branded and promoted. Our sales and marketing people are working hard to reach the right prospects with the right message about GCS. Over the

Collaboration at GCS

Written by Greg Alcorn on October 25, 2012

I heard a college professor say the three things you need to have coming out of college are: Good writing skills Strong speaking skills An ability to work in groups Those are the same three traits that apply to working at GCS. There is both an art and a science to working in groups. You

Is B2B for Me?

Written by George Simons on October 24, 2012
call center customer service

We know customers. The majority of the interactions we make are B2C (business-to-consumer). Although we’re comfortable and confident with that type of business, GCS has the skill set and knowledge to handle multiple verticals. B2B (business-to-business) contact center environments differ from the traditional B2C side of customer interactions. Both focus on relationship management, but B2B

How Are Customer Communication Habits Changing? Or Not Changing?

Written by Frank Camp on October 23, 2012
call center agents

The communication preferences of consumers continue to shift in America. According to the Pew Internet and American Life Project, Americans are digitally connected now more than ever. “As of September 2012, 85% of American adults have a cell phone, and 45% have a smartphone. As of early 2012, 58% have a desktop computer, 61% have

The Power of Partnership

Written by Greg Alcorn on October 22, 2012

At GCS we have built our business on, and are firm believers in, sustainable long-term partnership with our client. At the core of our business is a strong commitment to meeting your needs because we understand that objective is directly related to our success as a business. Many terms are used to describe companies providing

10 Reasons to Outsource with GCS

Written by Bryan Overcash on October 19, 2012

There are many reasons why someone should look to GCS as their source for outsource. Here are 10 solid reasons: We keep the customer #1. We are committed to serving as a professional extension of our client’s company to their valued customers. We perform outstanding customer service with zero defects. GCS has less than a