9 Tips to Get Better at Selling Anything

Written by George Simons on July 12, 2012

 Information from Openforum.com, originally posted on June 13, 2012 According to American Express’ own blog, Open Forum, here are 9 tips on how you can get better at selling to the customer: Treat every call like an experiment. Doing this can help you visualize the results and execute the call more successfully. Disregard the skills

Safety Management

Written by Greg Alcorn on July 10, 2012
contact center consultants

I always look for a reason to pass along principles from Dr. Jerry Bell. In his book, The Achievers, he outlines the traits of being a good person. Not just a good leader, but a good person. One of his chapters talks about the Five Horsemen of Death. It’s a pretty morbid name for five categories

Tips to Stay Safe in the Summer Heat

Written by Bucky Cline on July 6, 2012

Summer has officially started! (I hear collective cheers in the background). With summer fun comes heat and humidity. And even though we spend much of our time inside, there are still special considerations for the workplace for safely enjoying the “hot” season. Always stay hydrated. This is important for everyone but it’s especially necessary for

Coaching Employees in the Contact Center 101

Written by Bucky Cline on July 5, 2012

In the virtual conference this week, Greg Alcorn touched on many topics relating to the how’s and why’s of coaching and communication in the contact center. Quality coaching and active monitoring greatly improves our performance and helps us see where we can grow our skills. It is easy to take someone’s advice as criticism and not as

Be A Coach, not a Supervisor.

Written by Greg Alcorn on July 2, 2012

We certainly did not know exactly what to expect with the CMRxchange webinar. Holly Czuba, George Simons and I accepted the offer to present a live session on coaching, communication and collaboration to an online audience of contact center professionals. George had the idea of taking each topic and asking a lead-in question to promote