Campaign Director Overview

Written by Frank Camp on July 26, 2012

To put it in simple terms, Campaign Director is a dialing platform. It is a technology solution that allows us to do what our business model sells, to make customer contacts and help our clients manage business relationships. Primarily we make outbound contact calls to customers for our clients and take inbound calls from customers for our clients. Different platforms have

Principles for Leadership from Dr. Gerald Bell

Written by Bucky Cline on July 23, 2012

About two years ago our company had Dr. Gerald Bell come to speak on leadership and management strategies.  I was unable to attend his event myself, but I am consistently reminded of some of his principles (which I find very useful!). This morning, our Vice President of Human Resources, Bucky Cline, saw fit to remind

Reach Out to Customers on the Most Popular Communication Channels

Written by Frank Camp on July 20, 2012

When companies review their customer service levels, they typically rely on data from traditional telephone channels. However, as the Internet Generation reaches maturity and preceding generations adopt the technologies that the Internet Generation grew up using, consumers are expecting companies to offer methods of support other than standard contact center numbers. Competitive companies are adapting

The Difference Between Goals & Objectives ~ Setting S.M.A.R.T. Goals

Written by Bucky Cline on July 19, 2012
contact center consultants

People often confuse Goals & Objectives.  But both are needed in business and personal endeavors in order to grow and be successful.  Here are some tips to the difference between Goals & Objectives, the best ways to use them and setting S.M.A.R.T. Goals. Setting Goals & Objectives Failing to plan is planning to fail. Setting

Utilizing a Cross Functional Team in Problem Solving

Written by Bob Dunmire on July 19, 2012

The word teamwork has been thrown around the business world for ages. But in the last 10 years, some (very successful) companies have been implementing a teamwork strategy with ______.  I’m talking about utilizing a crossfunctional team. Let’s start with what I mean by crossfunctional. A crossfuntional team is composed of members from diverse functional

Summer Safety Tips from GCS

Written by Bucky Cline on July 16, 2012
fix your call center

Kids everywhere are rejoicing, moms are running around like crazy and the rest of us are just trying to figure out how to beat the heat. A lot goes on in the summer and you have to make sure you’re prepared and poised for a safe season. First and foremost, enjoy it! Most of you take

How to Decide What to Outsource. If anything.

Written by Greg Alcorn on July 16, 2012
contact center KPIs

Are you having trouble deciding what your company should outsource?  Here’s one really quick way to decide. Decide What Functions Your Company Should Outsource 10 minutes will help you decide what business functions to outsource.  Make a list of your business functions. Reorder your list of business functions in order of “Most Critical“.  (i.e. Item number 1