The American Teleservices Association Gets a New Name [ATA Becomes PACE]

Category: ATA, General
Posted by: Bob Dunmire on May 23, 2012
contact center outsourcing
Share this:

The American Teleservices Association, is a non-profit trade organization dedicated exclusively to helping with the advancement of companies who utilize contact centers as an integral channel of operations. Recently they have adopted a new name, more reflective of the service its members provide.

The organization will now be known as the Professional Association for Customer Engagement or PACE.  This was announced during its Annual Convention and Expo May 10th.

The reason for the makeover is to stay in touch with changing trends and the customer’s desire to be reached in more ways than just teleservices.

“It’s a great recognition that times have changed, technology has changed, and this industry has grown up. It gives you a better sense that as technology progresses, it’s all about customer engagement,” says FCC Chairman Julius Genachowski.



Improve performance with actionable tips and advice. Click here to subscribe to our Soft Skills Tip of the Week.

To learn more about PACE, check out their website at paceassociation.com.

Enhanced by Zemanta





Soft Skills Tip of the Week




Share this:
Posted Under: ATA, General