GCS Goes To DC

Written by Bryan Overcash on April 27, 2012

GCS is branching out – by applying for work in the Executive branch and other areas of federal, state and local government. “When GCS first started, we spent a lot of time responding to government proposals.” recalls Greg Alcorn. “As business grew in other areas we focused less attention into that area. Beginning last year, we began reintroducing GCS to the public sector.” Getting

Enriching Your Life

Written by Bucky Cline on April 26, 2012

Learning something new means more than just picking up a new skill or trade.  It actually enriches your life and in many ways, makes you a better person. It doesn’t have to be a monumental laborious effort either.   It’s relatively easy to pick up something new every day.  Here are 10 ways to do

Have You Ever Done Work in Our Industry? [Expressed Interest]

Written by Greg Alcorn on April 25, 2012

Did you have a Johnny Stratton in your high school? Johnny went to my high school. He could do everything. He played four sports and was a star in all of them. He played the trumpet in the band, was class president and dated the prettiest girl. To top it all off, he was, and still is, a really nice guy. Johnny

Team Building in the Office ~ Expressed Interest

Written by Frank Camp on April 24, 2012

by guest writer Donna VanHorn Team building in an office helps foster better and open communication between employees, themselves, and also, between employees and upper management. It goes a long way in improving professional relations, understanding and cooperation, and this is very much reflected in the quality of work done. Team building in the workplace

Teaching an Old Dog New Tricks: Learning New Things in the Contact Center Industry

Written by Bucky Cline on April 23, 2012

The contact center industry is constantly changing due to the intermittent churning of technological advancements and newfound customer needs. Whether you’re new to the industry or a seasoned pro, at some point or another, you will have to learn some new things. And enhancing your knowledge can help you become a better performer and a contact center rock star. Start by trying out different techniques on your calls

National Walk at Lunch Day

Written by Laura Jollay on April 20, 2012
contact center consultants

Our friends at Blue Cross Blue Shield told us about National Walk at Lunch Day and we are encouraging YOU to get moving. On April 25th, we hope all of you will whip out a pair of sneakers and go for a walk on your lunch break. We know walking is popular for a lot of our associates and if you haven’t

Tips & Activities for Team Building in the Workplace

Written by Bryan Overcash on April 13, 2012
call center technology

“Coming together is a beginning. Keeping together is progress. Working together is success.” -Henry Ford You see a memo about a relay race taking place at the site at noon. You hear mention of a site cookout taking place next month. Your supervisor tells you about a community service event the team is getting involved

Tips for Protecting Your Goldmine

Written by Frank Camp on April 12, 2012

Have you been considering an outreach program to your customers or prospects to tell them about your products or services but just aren’t sure about the customer experience? Good for you! In the wrong hands, that investment could disappear. What things should you consider before collaborating with an outsource contact center? What controls should they

5 Benefits to Outsourcing Your Contact Center

Written by Frank Camp on April 11, 2012

For businesses spanning all ranges of products and services, outsourcing works. A major area in which it works quite effectively is the two-way communication between your business and your customer contacts. Although there are other reasons for this type of outsourcing, here are five major reasons why contact center outsourcing works so effectively: 1. Cost