Ally is Right up my Alley

Category: Client Relationships, Communication, Compliance, General, Relationships With Your Customers
Posted by: Greg Alcorn on December 23, 2011
Share this:

Have you seen the new commercials from Ally Bank. It  is right up my alley. I believe the best customer service is when common sense is the common ground.  The challenge in the outsourcing world is balancing structure with personality.  You can tell when scripting and compliance trump friendly service.

When defining delivery of your customer service experience, make sure the corporate experts do not get in the way of the customer.

Enhanced by Zemanta





Soft Skills Tip of the Week




Share this:
Posted Under: Client Relationships, Communication, Compliance, General, Relationships With Your Customers