Leadership Rowan ~ Simulated Society ~ Lessons Learned

Written by Holly Czuba on August 24, 2011

I’ve had the good fortune to be provided with the opportunity to take part in a year long leadership class.  Leadership Rowan is  designed to prepare individuals to assume leadership roles in the county and to further enhance the abilities of existing leaders.  One day each month from September to May we will meet at

The Evil Micromanager. Or, when it’s OK to Micromanage…

Written by Frank Camp on August 22, 2011
call center outsourcing services

Micromanaging has a negative connotation associated with it. And rightly so. No one likes to have their boss breathing down their neck, making decisions for them. All employees appreciate a certain amount of autonomy in their work. It allows for ownership of their work. It allows for a more engaged employee. Don’t agree? Check out the video in this post.

You never know who’s watching…

Written by Greg Alcorn on August 11, 2011
contact center consultants

When I was a cheerleader in high school and college, my coaches would always say, without fail “You never know who’s watching.” Well, you never know how true this is until someone surprises you. On July 11th, I spent the entire day with United Way. Since GCS contributes to the United Way campaign every year,

Ron Rowan, GCS’s first employee!

Written by Greg Alcorn on August 9, 2011
call center outsourcing services

With the 10 year anniversary of the company comes 10 year employee anniversaries, too. This summer saw the first 10-year employee anniversary. Ron Rowan was recognized at the Strategic Planning Session in Salisbury in June. We sat down with Ron to find out what he thinks about celebrating this milestone. Prior to joining GCS, what were

Four Absolutes of Quality

Written by Greg Alcorn on August 8, 2011
call center technology

In the 1980’s, Philip Crosby came up with the Four Absolutes of Quality. We have used the Four Absolutes as the foundation for planning sessions, key decision-making and process improvement. I’m not a big fan of how Dr. Crosby originally wrote his Absolutes, so I’ll paraphrase: Conform to client’s expectations Prevention, not appraisal Zero defects