Staying on Course with Strategic Meetings and Improving Successful Processes

Written by Frank Camp on June 28, 2011
contact center consultants

Twice a year we formally block out two days to evaluate how closely our daily activities are aligned with our strategic objectives and then make any adjustments to stay on course. In many ways it is a matter of concluding we need more of the same, just better. Last week we met again and laid out the specific

Ways to Deal with Difficult People

Written by Bucky Cline on June 21, 2011

We’ve all had to deal with difficult people at some point.  Difficult people can present a unique problem when they are your employees and it is your job to manage them. I’d like to note that dealing with difficult people is different than conflict management.  Conflict management is about dealing with a difficult situation. I am going to posit some

Your Political Campaign Checklist

Written by Ron Rowan on June 17, 2011

Well another political season is fast upon us. It may seem to the constituents that there is a lull in the process, but for those of us involved in campaigning, the seasons seem to run together. As soon as one election cycle is finished, we are quickly jumping into the next. No matter where your

Changes in the Call Center Industry and the Breadth of Available Services

Written by Frank Camp on June 7, 2011
fix your call center

My name is Joe Meehan and I have been in the call center business for over 20 years.  I started in the contact center business when contacting consumers was all about making a sale or taking an order.  So much has changed in the last 20 years.   Push button phones have been replaced by sophisticated

Tips for Selling Anything!

Written by Greg Alcorn on June 7, 2011

We did a webinar with the ABIA yesterday.  We covered some marketing and communication tips and best practices for your agency.  Here are some of the tips that were covered. 1. Feet on the Street still work Keep yourself visible at all times. Promote your agency both internally and externally. Everyone you know should know what