6 Tips on Leading an Effective & Efficient Conference Call

Written by Frank Camp on February 15, 2011

Let’s face it, conference calls are even more of a necessity in many industries today.  When managed properly, they are an effective means of communication and a valuable business tool because they decrease travel costs and increase the speed of decisions. Below are some of the key tips I have found effective to use when

Diffuse the Difficulty | Working with a Difficult Customer

Written by Bucky Cline on February 8, 2011

At some point, you are going to come across a difficult customer or even co-worker. Those situations are often uncomfortable. What do you do if you have an irate customer on the line or a co-worker screaming about something you did or did not do? First, make sure you RESPOND to the situation instead of

The Benefits of Laughter in the Workplace

Written by Greg Alcorn on February 3, 2011
contact center KPIs

Mark Twain once said “The human race has only one really effective weapon and that is laughter.” We can use that effective weapon at work daily. Of course, it is our responsibility to take our jobs and work seriously, but you should also infuse some laughter and joy into your day-to-day routine. Laughter and friendly environments