Sell Me More, Sell Me More

Written by George Simons on January 19, 2011

In the musical Grease, there is a catchy little piece entitled “Summer Nights” with the chorus sung by the Pink Ladies and the T-Birds. The girls and boys are prodding Sandy and Danny for details of their first date. The chorus to the song implores them to “ Tell me more, tell me more.“ We

Planes, Trains, Automobiles, a Misplaced Laptop and Team Support

Written by Frank Camp on January 13, 2011
call center technology

I found myself challenged with the topic for the blog given everything I experienced last week. Even with the typical trials of traveling, from cancelled flights, locked keys in rental car and treacherous driving conditions,( not to mention my laptop taking a roundtrip vacation to NJ for the weekend,) I landed on what I feel

National Letter Writing Week – January 9 – January 16, 2011

Written by Bryan Overcash on January 11, 2011

Did you know that this week is NATIONAL LETTER WRITING WEEK? Yeah, me neither.  But what a fantastic week. In an age where everything is instant… text message, email, IM, etc;  we have all come to value anything handwritten that pops up in our ‘snail’-mailbox. I open items that appear hand written before I even finish

Turning Profit in a Customer Care Center

Written by George Simons on January 10, 2011

If you want to start a lively discussion within our industry, ask if a good customer service person can also sell. (Likewise ask if a sales person can handle customer service.) This question often comes up when helping clients who want to turn a customer care/service center into a profit maker, or at least off-set

Leadership Rowan [Local Government] ~ October 2011

Written by Holly Czuba on January 6, 2011
call center outsourcing services

October’s Leadership Rowan day was about Local Government.  Local government day was something I found to be very informative. The last time I remember learning anything about how our government operated I was 14, and that was geared towards operations of our federal government. I’ll give a brief synopsis of a couple of the big