A GCS Client Services Director calls the plays…Category: Careers, Client Relationships, Leadership, Productivity
Posted by: Frank Camp on November 23, 2010
Many people ask me what my role as a Client Service Director is responsible for and I liken it to being a quarter back on a football team, we set up the game, call the plays and control the field. Client Service Directors here at GCS serve as the liaison between our Clients and our internal operations. It is our responsibility to make sure that everything from the start up of a new program, to processing the invoice is taken care of flawlessly. We have many tasks that include inventory management, performance management, program set up and much more. Client satisfaction is our goal and what we strive for everyday. Communication, Organization and Customer Service are really the key elements to our success in this role.