Healthcare Plan Change–Good for Contact Center Industry

Written by Bryan Overcash on November 30, 2010

The Wall Street Journal (WSJ) reported last Tuesday (11/23/10) that the Obama administration has reconsidered rules regarding certain provisions of the healthcare plan passed earlier this year. Of particular interest to contact center associates is the newly proposed modification regarding low premium policies that provide limited payments for medical costs. These so-called “limited medical plans”

What will the Call Center look like in 20 years? GCS’s Technology Team Answers.

Written by Bob Dunmire on November 24, 2010

It’s always a fun exercise to imagine what your industry will look like in 20 years.   This article over at Call Center Helper does just that, asking several industry experts what they think the call center will look like in 20 years.  I’ve asked some of our Technology team to read the article and give

A Strategic Start.

Written by George Simons on November 23, 2010

GCS has a Strategic Planning meeting each fall to prepare for the upcoming year.  This year was no different.  On Monday, November 15th, all department heads descended on Salisbury, NC for a three-day event that included a lot of hard work, brainstorming and presentations.  Below is a brief description of how the meeting started, with a guest

A GCS Client Services Director calls the plays…

Written by Frank Camp on November 23, 2010

Many people ask me what my role as a Client Service Director is responsible for and I liken it to being a quarter back on a football team, we set up the game, call the plays and control the field.   Client Service Directors here at GCS serve as the liaison between our Clients and our

Fewer Americans opening wallets, now might be a good time to call.

Written by George Simons on November 8, 2010

Americans have always had a big heart and despite a fall off in donation levels, there has been a upswing in volunteer hours. This article points out the fund raising facts and warns non-profits not to rely on just direct mail to keep donations flowing. It points out uses of social networking as well. Fewer