If you want something done right, you CAN do it yourself. But, if you want a lot of things done right, communicate!

Category: Communication, Star Principles
Posted by: Bryan Overcash on October 6, 2010
customer service in contact centers
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All of us have heard the phrase, “If you want something done right, you have to do it yourself.” While this thought may boost our self-image, the phrase points out what could be a fatal flaw.  It should read, “If you want something done right, and you have to do it yourself, you probably are not a very good communicator.”



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As leaders, the only way to leverage our efforts is to inspire the efforts of those around us.  Leverage is defined as “the use of a small investment to gain a very high return”.  If you have to do everything yourself, you get no leverage.  However, if you inspire those around you, if you communicate instructions well, and if your colleagues buy into your desired outcome, you will, collectively, achieve results far beyond what one person alone could accomplish.

So, if you want something done right, you can do it yourself.  But, if you want a lot of things done right, communicate!





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Posted Under: Communication, Star Principles