The Cox’s

Written by Holly Czuba on October 22, 2010

Genese Cox is shy. She said talking to strangers is an uncomfortable situation for her. But working at GCS has given her more confidence and now she says, “It’s easier to talk over the phone.” Her husband Darvis, who sits next to her at work echoes, “It used to be much harder for her to

The Stereotypes Aren’t True.

Written by Bryan Overcash on October 20, 2010
contact center consultants

Amie Jefferies has been working at GCS only a short while, but she’s learned quickly that GCS associates are not your typical telemarketer. “We aren’t pushy like the stereotypes people have of telemarketers.  We’re not over-the-top.  We don’t get yelled at a much as you would think.  And it only takes one good call to

What it’s Really Like to Work in a Contact Center

Written by Greg Alcorn on October 19, 2010

I heard the same thing over and over again, “We’re like a big family.” I took a trip up to Mt. Hope this past Wednesday with a couple of goals in mind. First, I wanted to take some great pictures of our associates. Check. Second, I wanted to find out what it’s REALLY like (from

Columbus Day presents a unique opportunity for political calling!

Written by George Simons on October 6, 2010
contact center consultants

Columbus Day is coming up on Monday, October 11th and presents a unique opportunity for political calling.  Banks, post offices, union centers, federal offices and many schools will be closed, making it a perfect time for you to reach out and communicate with your constituents. And a perfect time to start a program with GCS.

Listening isn’t the same as waiting for your turn to talk.

Written by Bryan Overcash on October 6, 2010
veterans day

I was doing some research on presentation styles the other day and ran across something that reminded me of this maxim: Listening isn’t the same as waiting for your turn to talk. I think we’ve all done it.  Sat there and listened to someone talk with our eyes wandering around, drumming our fingers or twiddling

You’ve got 45 seconds!

Written by Bucky Cline on October 5, 2010

…or the Art of the Elevator Pitch… How many times have you been in a situation where you’d like to inform a stranger about the great things your company could do for them but found yourself stumbling or them uninterested? Here’s a good example of how NOT to make a sales pitch… [youtube=] Now, we

GCS was at the ABIA last week!

Written by Greg Alcorn on October 4, 2010
fix your call center

and here’s our round-up! GCS specializes in insurance services for large financial companies.  So it is no surprise to find we are members of the American Bankers Insurance Association or ABiA.  Each year the ABiA holds a conference to let their bank members learn about new rules and regulations, see innovative ideas and meet companies

Leadership Self-Awareness

Written by Greg Alcorn on October 2, 2010
call center training

The one thing about leadership is that no one person has it all figured out. No one person is ever finished learning about their leadership style and how it affects others. You have to recognize you have flaws in order to improve on your leadership skills, no matter who you are. The first thing to