What’s on the menu? GCS’s Services.

Written by Greg Alcorn on September 24, 2010

The other day I was dining at a local restaurant I often frequent. I rarely glance at the menu and usually order the same meal, mainly because I am never disappointed with the consistency of the selection. In fact, the waitress usually just asks, “The usual?” This day however, there was a new waitress and


Written by Greg Alcorn on September 23, 2010
Contact Center staffing

Greg Alcorn President & CEO Greg is the hands-on leader of the organization. Very approachable and insightful, he makes sure the organization is nimble and responsive to the needs of the client and their customers. Tag up with Greg and see your objectives fulfilled. Mark Lambert Vice President of Sales Mark is your first contact

GCS at the ABIA

Written by Greg Alcorn on September 22, 2010
Contact Center consulting

Once Again GCS is attending the American Bankers Associations ABIA Conference taking place in Phoenix, Arizona today, tomorrow and Friday. The ABIA Conference website provides a description: “Financial institutions and insurance service/product providers are recognizing insurance sales through the bank-distribution channel as a proven fee incomeproducing opportunity. This is the pre-eminent annual meeting of this

Perceptions & How We Present Ourselves

Written by Greg Alcorn on September 22, 2010

Last week GCS had the opportunity to sit down and examine the progress we were making towards altering our language to be more performance centric;  focused on communication and presentation skills.   This has been a long term transformation initiated two years ago.  Another piece in this puzzle is examining how we are presenting ourselves

The Benefits of SRO Accreditation

Written by Bryan Overcash on September 13, 2010

In early 2010, the American Teleservices Association (the “ATA”), rolled out a set of standards and best-practices designed to help teleservices companies comply with federal and state statutes.  Companies who meet these standards, as certified by a third-party auditing firm, are awarded an ATA-SRO Seal of Accreditation.  This seal has rapidly become a sign, to

A link between canines and workplace productivity?

Written by Greg Alcorn on September 10, 2010

A study published in the Economist on August 12, suggests that workers would be more productive if they could bring their dogs to work.  See the whole article here:  Animal and human behaviour: Manager’s best friend | The Economist.

Just How Good ARE You? Obstacles Can Open the Door!

Written by Greg Alcorn on September 5, 2010

Did you ever find yourself in a pickle when someone walked into your office and told you that XYZ needs to be done by the end of the day? Who hasn’t, right? Most employees muddle through these situations adequately and no one is the wiser. But I challenge you! These types of obstacles open the

It’s a g.A.s.

Written by Greg Alcorn on September 4, 2010

The famous motivational speaker and writer, Zig Zigler, teaches the importance of attitude with an exercise called “G.A.S.” He’ll ask you to visualize your favorite teacher or manager and to write down ten or fifteen attributes of that person. For example, one of my favorite teachers was smart, encouraging, fair, energetic, listened carefully, was challenging

Dressing Like a Grown Up : Office Dress Codes

Written by Greg Alcorn on September 3, 2010
Contact Center staffing

The last couple of days GCS Employees have been seeing articles in the daily news about professional dress in the workplace, we’re even taking requests for the best and worst dressed employees to publish in the weekly newsletter. Perusing my feeds several days ago I came across Put This On, or more specifically I came