GCS Named Top 50 Teleservices Agency

Written by Greg Alcorn on July 2, 2010
contact center consultants

Last year, GCS applied for recognition as one of the Top 50 teleservices agencies as awarded annually by Customer Inter@ction Solutions magazine. We received the exciting news this week that GCS was awarded with a Top 50 recognition for 2010! This is the most comprehensive list of the teleservices agencies worldwide! GCS was ranked 28th

Expressed Interest 7/2/10

Written by Greg Alcorn on July 2, 2010

Happy Birthday, America! July 4th will be America’s 234th birthday. Our associates in Eastwood City celebrated the Independence Day for the Philippines on June 12th. We are very fortunate to work in countries that are republics and have considerably more freedom and opportunities than many other governments. July Fourth is a big deal in our

July 4, 2010

Written by Greg Alcorn on July 2, 2010

Wishing everyone a safe and happy 4th. Let’s not forget all of the sacrifices that have been made to make this country great!

A Cure for Unproductive Meetings?

Written by Greg Alcorn on July 1, 2010

Call Center Cafe has a great article this morning called A Cure for Unproductive Meetings.  Who doesn’t find themselves at one time or another sitting in a meeting thinking about the things they AREN’T getting done while listening to others discuss XYZ? All of the points in the article are good ones, and will go


Written by Greg Alcorn on July 1, 2010
contact center soft skills training

A quote to remember for your Thursday…Failing to plan is planning to fail.