The Power of a Brand.

Written by Bryan Overcash on June 30, 2010

GCS has been in the process of re-branding itself for quite some time now.  We’ve got the foundation in place and we are doing a terrific job of following through with our usage & attitudes. Over the last several months we’ve been traveling to many of the centers to inform all of our associates about

12 Exercises to Make You Sharp

Written by Greg Alcorn on June 29, 2010

Dorothea Brande was an American writer and author. In her book, Wake Up and Live, she describes 12 mental exercises to help make your mind sharp and more flexible. (She wrote these in 1936 so they may have to be adapted but they are still applicable.) Try your hand at one of two of these

Expressed Interest 6/25/10

Written by Greg Alcorn on June 25, 2010
call center technology

Just like people, companies can get in a rut sometimes.  Routines turn into ruts when you dread the activity and don’t get any value from it.  At GCS, we try to keep refreshing the duties of each person and offer more responsibilities whenever possible. Variety is the spice of life, right? Our mission statement hasn’t

Expressed Interest 6/10/10

Written by Greg Alcorn on June 10, 2010

Overall, our contact center work is pretty repetitive. We are asked to provide great customer service for our clients several times each day. The majority of our customer contacts are the same; yet, every two years, a predicted, radical change to our routine comes along – national elections. Since we started GCS in 2001, the

Expressed Interest 6/4/10

Written by Greg Alcorn on June 4, 2010

You never appreciate what you have until it’s gone. That cliché applies to vacations in an office setting very well. At GCS, we have many managers who have teams reporting to them. So what happens when those managers go on vacation? Our business model has to have flexibility to handle changes in attendance. We have