Forget cookie-cutter services. You need an experienced team to design, staff and manage your program to meet your unique set of objectives. AND it must consistently deliver your message, brand, and values in all phases of the program. GCS is a complete contact center solution that specializes in taking existing programs to new heights. We understand customer service, reservations, transportation, enrollment, multi-channel sales, and more. We have multiple location, channel, and service models to use in designing the ideal solution for you. Let us show you how easy the transition can be.
Running back office operations can be complicated. Time for a little help? Let the experienced GCS team show you the way. Each member of our team has extensive first hand, BPO experience. Our consultative approach learns the core values of your organization and the outcomes you need for success. Let GCS help with program delivery, hiring qualified people, developing the procedures they will follow, and training and coaching to meet service levels. Bring your back office operations to peak form, starting today.
Need contingent workforce for customer-facing roles and other large programs. GCS is your staffing partner. Let us recruit, train and even manage a workforce for you. We provide staff for roles in travel, consumer sales, healthcare, insurance and more. The next time you are looking to supplement or contract part of your workforce, call GCS. We equip your contract staff with the empathy and soft skills needed to deliver outstanding performance for you.
increase in call center effectiveness
sites around the world
programs managed for Fortune 500 clients