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Your Virtual Contact Center Solution

Where Customer Engagement meets Cost Savings

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Outsourcing Solutions for:

Inbound
Outbound
Tech Support
Work From Home
Back Office Services
Sales and Support

GCS delivers Great Customer Service for YOU

Invisible Outsourcing. Visible Results.

Outsourcing should be INVISIBLE to your customers. 

At GCS, we are customer service professionals.  We represent YOU to your customers. 

We offer domestic and near-shore contact centers producing above average results with scalable capacity. Our agents become your subject matter experts.  Our hub-and-spoke model provides cost-effective models for most types of programs. 

Watch the video on delivering Customer Service Sanity.  We are ready to deliver visible results for you.   

Our Approach

Human Touch

Your Voice, Our People

Hiring Assessment of CX Traits

SHRM Endorsed Customer Service Certification

Daily Agent Coaching & Full QA

Professional Development Track

Dedicated Account Managers

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9-Sigma Process

Your Customers, Our Process

We meet Your Service Levels EVERYDAY

Exceed CSAT expectations

Deliver on time and on budget

Continual Innovation process

VALUE and SANITY in program management

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Real Intelligence

Your Goals, Our Systems

Amazon Connect Cloud Based System

Omnichannel Experience tracks Customer History

Data Analytics improve program and decision making

Workforce Management scheduling to match demand

Natural Language IVR

Cloud Based LMS Training System

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Take the next step. Let's discuss your specific needs.