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You live and breathe for your customers.
So do we.
Let GCS pump new life into your contact center with smart proven solutions that deliver world-class results. Our innovative centers, intelligent staffing and effective process consulting will boost your performance and blow the roof off your metrics.
We love your problems
Are your C-SAT scores keeping you awake at night? Are you searching for clearer paths to productivity? Struggling with continuous improvement? Suffocated by staffing and scheduling? Take a deep breath and turn to GCS. We’ll turn your burdens into blockbusters.
We work hard for your approval.
When we say we live for customer service, we mean it. But we’ll let a few of our customers tell you what they think of us.
“They are a premier provider for my company who exceeds all quality and compliance standards while delivering superior sales and quality service to our customer base. They are a superior business partner.”
“In our 9 years of conducting business together I cannot remember Global missing any deadlines that weren’t directly related to issues outside of their control.”
“After painfully dealing with many customer service representatives from huge private corporations, [this center] offers a refreshing, honest, efficient and nice service.”
“One customer gave a commendation to Sean for helping her. She stated that he was such a blessing that she was going to make a Cancer donation in his name because he was so nice and she could tell he cares about people.”
“I am particularly impressed by the phone representatives: they are always extremely welcoming, helpful, sweet and patient, and they are always ready to answer questions and finish with a warm note.”
“GCS gets it done. Working with them has added two more years to my career.”
We dive into your business and don’t come up for air.
We refine our proven processes to succeed in your niche. We integrate subject matter expertise, customer behavior patterns, top-notch hiring and resource management with your company’s best practices, turnaround times and revenue expectations.
TELECOM
New service startup, offer fulfillment, renewal outreach calls, customer service troubleshooting, customer care
TRAVEL/RESERVATIONS
Reservations, mobility management, tickets and events, rentals, reverse logistics, concierge service, membership and rewards
FINANCIAL
Consultative care, customer retention, acquisition, cross selling, activation and back office support
HEALTHCARE
Health and Life policyholder services. All 50 states. Multi-tier. Enrollment, case management and retention
GOVERNMENT
Contracted contact centers and operational support activities, GOCO/COCO, prime and subcontractor experience
OTHER INDUSTRIES
As contact center process experts, we deliver award-winning results in industries and entities of all kinds
Make the Right Call.
Outsourcing? Revitalizing an existing center? Looking to stabilize workflows and break bottlenecks? Need competent, stable, and helpful staff? Building a new center? Make contact with GCS. We’ll open up your revenue streams and drive your KPIs skyward with our custom, client-focused solutions.