GCS understands how each customer touchpoint impacts the success of your business. We manage and couch our agents in a way that brings Value and Sanity to your outsourcing experience. It isn’t YOU outsourcing your call center to us – it’s GCS managing YOUR call center for YOU. It may seem like a small difference, but the approach is completely different – and so are the results. Hear how we are on a mission to eliminate INSANE customer service.
Your Voice, Our People
Customized Pre-hire Assessment of Customer Service Traits
Endorsed Customer Service Certification
Daily Coaching with Our F.E.E.D Program
Career Pathway Program
SMEs for Seamless Integration
Your Customers, Our Process
We meet Your Service Levels EVERYDAY
Exceed CSAT expectations
Deliver on time and on budget
Continually innovates with leading-edge processes
Bring VALUE and SANITY to your outsourced program
Your Goals, Our Systems
Learning Management System (LMS)Training System
Data Analytics improve program and decision making
Workforce Management scheduling to match demand
Compliance met with Labor and Quality database management
Skills-Based Routing
Improve Key Measurables
Reduce Contact Center Costs
Improve the Customer Experience
No Hassle Vendor Relations/Transitions
Outsourcing Services and Models
GCS Staffing and Management
Soft-Skills Training for In-House Staff
Contact Center Consulting
Improve Call Center Performance
Training for Empathy and Soft-Skills
Take the next step and let's discuss your contact center needs.