Your customers deserve world-class customer service professionals. Our unique associate approach prepares the team to deliver for you.
GCS is Process Driven. We focus on your goals, for Sanity sake.
All processes are designed to maintain Value and Sanity of your outsourced program.
The GCS Trifecta of People, Process, and Technology, is managed for you using a Workforce Mindset approach to meet customer demand.
Each client has unique needs that determine the time needed to begin or transition their program. It can range from days to months, depending on the requirements. Our implementation team has years of experience smoothly starting programs on time and budget. Let's discuss your needs so we can provide a realistic time frame for your program.
The start-up time is typically driven by three key areas:
GCS is an expert in contact center processes. For instance, if you are currently running a program and its size fits into one of our existing centers, it can be often up and running in just a few weeks. Often, the two longest pieces of implementation are the initial recruiting and training. Setting up a new center in an existing space can be done in 45 to 90 days. A completely new building is typically 9 to 18 months. We're happy to discuss options!