Great customer service is the culmination of two things, first, having compliant business practices and second, delivering excellent customer interactions. Swirling throughout much of our industry today is a focus on the practice and use of compliance and how it serves an important purpose in delivering consumer friendly interactions. GCS goes to great lengths to [...]
As we all are seeing every day, the way in which we communicate with each other is changing dramatically. I can now communicate with someone through five different technologies and never actually speak “live” with any of them. Communicating through multiple channels with the people in your life – especially your customers – can be [...]
As we work our way through these hard economic times, there can be tendencies to cut corners by reducing training, quality or compliance activities. NOT at GCS! Over the last few years, compliance has gone from a necessary evil to an absolute, non-negotiable process. In one broadcast, Garrison Keillor, the NPR Prairie Home Companion host, [...]
This free case study will teach you how to: Heighten the quality of interactions with your customers Enhance your customers’ satisfaction Slash costs at the same time and take advantage of your margins!