Offshore Location, Same Expectation
GCSi has a Knack for Performance
A driving force behind Global Contact Services is our dedication to delivering superior service and excellent sales results with a high degree of quality in all of our interaction centers. Today, offshore means cost effective customer service without compromising the level of service. The GCS team in the Philippines is a major player in delivering real value and satisfaction for our clients through exceptional service with the customer.
GCSi has a Passion for People
The key to success in the global marketplace is to have the best people. That’s why at GCSi we provide our employees with comprehensive training, experienced management and a clean, professional work environment. We believe our people make us successful and demonstrate this through through empowerment. All of our agents are highly educated, professionally motivated and delight in making our clients successful.
A Logical Solution
Our offshore capabilities include all the offerings of our North American centers, with the exception of licensed insurance agents. We can provide quality customer service, effective outreach campaigns and cost saving back office processing. Our clients include major U.S. retailers, banks and business service providers.
By trusting their business to GCSi, our clients enjoy:
- a highly educated workforce
- a shared Americanized culture
- an easily understandable dialect and accent
- U.S. based technology and redundant systems
- corporate support located in the U.S.
- an experienced Philippine management team
Let’s discuss how GCSi can fit into your outsourced plans.