Contact Center Advisory Services

Are you building a new contact center? Redesigning an existing one? Considering a new telephony platform or call center software? Need help recruiting and training large groups of agents?

GCS’ track record includes decades of experience across the spectrum of contact center management and operations. When you need an expert resource to depend on, you can rely on GCS’ knowledge and unbiased consulting advice when it comes help you get better at implementing or managing your center.

Our Contact Center Advisory services include:

  • Contact center and process flow redesign
  • Center optimization of any problem areas
  • Customer Service or Sales result improvements
  • Audits and Recommendations
  • Multisite Contact Center Strategy and Implementation
  • Human Resources – Agent Recruiting, Training, Scheduling, Forecasting
  • Contact Center Software and Technology Assessment and Implementations
  • Vendor Evaluation
  • Financial Analysis
Contact us to learn more about our Advisory Services