Worldwide Reach with a Regional Flavor
Whether your customers span the globe or are seated right in your backyard, you need to be able to reach them in a channel they prefer and provide a message and conversation that meets their needs, in a way that provides clear communication. Nothing is more frustrating than trying to reach customer support or place an order only to find you can’t understand the other person on the line.
GCS provides multiple channels to solve this solution. First, we can handle live voice, IVR, chat, email and other methods to clearly communicate. And because we have facilities in many regions of the United States and internationally in the Philippines, we have the unique ability to reach your customers with a clear sounding message and provide a local sound when necessary to create a positive experience.
We can take your programs and personalize them to a specific region of the country. If you prefer an off-shore presence for your program, we can manage that from our Eastwood City, Philippines, location. All of our associates who engage in customer conversations are screened to ensure they have a clear and understandable voice. Especially in the Philippines, is much more Americanized than in other locations and many of our associates have received extensive education in contact center skills. These steps increase your customers’ experience and satisfaction, while leaving a positive impact regarding your companies reputation.
Our associates are here to help. With our regional and global presence, we have a place that will meet your needs and provide a team of associates ready to work for you.
We have the ability to:
- Reach customers in any timezone
- Include bilingual programs
- Present offers with clear, neutral accents
- Make successful presentations to American and Canadian customers