With the Hispanic population in the United States growing the most out of any demographic in the last 10 years (according to the 2010 US Census Bureau), the use of bilingual agents in contact centers is also on the rise. GCS has several locations employing bilingual agents to assist with providing native language communications to ALL of your customers. Let them reach out to your customers today!
The U.S. Spanish-speaking population base is one of the fastest-growing and most under-served groups in the marketplace today. If you’re not reaching out to the Latino market, you’re missing significant opportunity to expand your customer base and increase your revenue potential. Our fully bilingual (English/Spanish) contact centers have capable representatives for
- Sales Support
- Customer Service
- Lead Generation, Validation and Warm Transfers
- Insurance agents for sales, consultations and service.