Professional Customer Interactions & Effective Back Office Support Solutions
GCS Provides BPO Solutions to Enhance, Grow and Save
Companies and organizations need a resourceful partner to provide solutions to assist them with monetizing their customer base while minimizing customer frustration, selling stress and people conflict. We provide outsourced solutions that build relationships with customers in order to gain new ones, sell more to the ones you have and delight anyone who needs customer care or service.
GCS provides comprehensive BPO outsource solutions for companies by providing:
Integrated Contact Center Services
- Agents skilled on professional customer interaction for inbound and outbound, multi-channel customer engagement. These interactions cost effectively satisfy customer needs, grow revenue and increase customer loyalty. Our domestic and off-shore centers provide a real capability to balance cost and objectives.
Effective Back Office Processing (BPO)
- GCS provides both flexibility and cost savings for companies in many industries. By utilizing standard workstation resources requiring both voice and non-voice activities, our employees can efficiently use secure connectivity to handle many routine tasks. Any repetitive task requiring human intervention is an ideal process for GCS BPO consideration.
Third Party Marketing
- Companies and organizations often want better interaction with their base, but are not sure how to cost effectively carry it out. Let GCS demonstrate how you can increase satisfaction and loyalty, grow wallet share of your customer base, while reducing cost and keeping out the competition. We have a suite of solutions that cost you little or no money to use – yet they provide a steady revenue stream for your company.