Customer Care and Service

A Reputation of Service

Meeting the customers expectation means having the right resources, in the right place, at the right time. you need an interaction center that can respond to your customer in their chosen channel and in the right way. Doing so in a timely fashion is only the first step in meeting the consumer’s expectation of quality service.

Our experience and expertise lies in taking your needs and developing a personalized approach to each customer interaction while delivering a program we can repeat tens of thousands of times a day. All the energy and focus is on those precious moments when we have your customer’s attention and the way we engage with your customer to maximize the emotional and financial opportunities of the interaction. Our hiring and training process provides you with the human resources fully prepared to represent your company in the marketplace. Our technology allows us to interact with you and your customers in the most appropriate channel and our Client Services team is an extension of your in-house support team.

Our interaction with your customer or member can be through just about any single or combination of channels; voice, IVR, chat, text, mobile phones, email or direct mail. We can manage entire customer service experience or handle single steps in your customer service process, for instance a single channel, activity or marketing program. Plug us into your process where needed to increase service, accelerate sales or provide overflow coverage.

Popular services and programs include:
  • Acquisition and Sales
  • Activation & Enrollment
  • Anniversary & Welcome Calls
  • Claims Support
  • Confirmations & Appointments
  • Conversions
  • Cross-Sell/Up-Sell
  • Customer Care and Service
  • Down-sell
  • Fulfillment
  • Help Desk
  • Lapsed Accounts
  • Lead Generation
  • Reverse Logistics
  • Save Desk
  • Surveys
  • Upgraded Issue
  • Upsell/Cross-Sell
  • Validation Calls
  • Voice of the Customer
  • Warm Transfers
  • Welcome Calls

GCS offers a wide variety of customer focused services in many areas with a core focus in insurance, retail, membership and financial industries. We are one of the top-five providers of direct insurance programs in the nation and provide services to 3 of the top 5 U.S. banks.

 

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