GCS BPO Services

Process Performance, Profit Improvement

Does today’s fierce competition have you looking for a competent and competitive partner to handle non-core tasks and functions and help contain costs?

Consider GCS BPO Services. We utilize the same experienced people, comprehensive processes and secure systems that have made our Interaction Centers so successful, to handle many back office functions for our clients. You gain the advantage of our representatives’ high education levels, strong command of the English and Spanish languages and excellent keyboarding skills.

Our workforce is capable of both voice and non-voice activities. We match your specific needs to provide maximum positive financial impact for your BPO investment. Because we cover multiple time zones, your projects can be managed around the clock. Information you need processed for business tomorrow will be done tonight.

Outsourced Programs

GCS provides solutions for some of the largest names in the business. Our employees are highly educated and familiar with the needs of multiple industries. We work closely with you to define your requirements, provide training and roll-out your program with maximum results. We segment our service into two areas; those done in a workstation environment, primarily focused on customer care and administrative tasks; and management services that support your captive center.

Workstation Activities - Including both voice and non-voice activities, our employees efficiently use connectivity tools to handle various routine tasks requiring human input. Everything from Background Checks to Claims Processing is done over our high speed and secure network. Whether securely accessing your legacy system or website, or managing secure data transfer between our companies, we quickly process the information you need to keep your business running. Some examples include:

We can use both domestic and off-shore support to match your requirements.

Management Services - GCS has solid processes cost effectively managing all phases of a contact center. Whether you are looking to outsource an entire contact center or simply reduce cost by eliminating internal tasks, we have the experience to help you. Our Quality Service and Sales Verification monitor all phases of voice and screen interactions to confirm client requests, analyze agent performance, provide feedback information for supervisors and manage client interactions, including monitoring sessions, reporting and other requirements.

Custom Programs - The BPO world offers companies a real opportunity to improve performance and reduce cost. Challenge GCS with your biggest headache and let us put our people, technology and reputation to work for you. Our team will carefully assess your needs and advise if we have a solution to meet your requirements.

Management Support

Why Outsource?

Companies today have to do more, with less. Success comes from focusing your energy on the core business while still having time for strategy and planning.

By using a qualified outsource provider, you free your time and energy to focus on the core business. In addition, you gain an economy of scale and expertise that lowers cost and increases performance.

How could your business benefit from outsourcing?  Let’s discuss.

Contact Us for a FREE CONSULTATION