Services

A Variety of Services Helping Clients Succeed

Global Contact Services is committed to providing excellence in outsourced customer interaction and  BPO services to

our clients. Our contact centers provide:

  • Integrated customer service support
  • Professional outreach sales & marketing channels
  • Workstation based BPO services
  • Third Party Affinity Marketing programs

We accomplish our clients goals through a wealth of experience, superior technology and dedicated, knowledgeable associates.
Retail and E-tail Customer ServiceWe have specialized teams that focus on:

  • Insurance Sales and Support
  • Banking and Financial Acquisition
  • Membership Services
  • Political Campaign Outreach and Survey

Our capabilities are used in every industry and needed by most private, public and government organizations. Wherever there is a need to interact with a large number of customers, constituents or organizations, we can provide the professional support and technology channel to get it done. Click on a link below to learn more about the services that GCS provides to make their clients more successful.

Customer Service and Sales

Core to our capabilities are a passion for outstanding customer service. From basic customer care or fulfillment to an integrated channel service center, we can meet the scale and channel requirements needed to satisfy your customer with each interaction.

Outreach Sales and Marketing Channels

Our professional presentations and unique engagement approach deliver better sales and marketing results for your product and campaigns. Years of refining our process continue to make this a successful channel for many products and services.

Business Process Outsourcing (BPO) Services

Our BPO services are workstation centric. Any process that needs human input and can be done with a phone, PC or internet connection is a good candidate. If you have voice and non-voice administrative tasks, consider GCS as a cost effective and quality conscious outsource partner.

Affinity Marketing Programs

GCS will help you increase sales to your customer or membership base. Our experience with  a wide range of product and service offerings can help you deliver or build a consistent new revenue stream for your business.

 

Request a FREE CONSULTATION