Management Team
The GCS senior management team possesses a breadth of experience in contact center management. Members of our team have led companies in the financial services, insurance, telecommunications and retail industries. Following are brief backgrounds on some key management team members:
Greg Alcorn, President and CEO
Greg founded GCS in 2001. His vision was to create a direct marketing organization that would exceed client expectations while enriching the lives of associates and their communities. Today, Greg remains focused on building an organization that has, as its foundation, three strategic anchors: the most professional presentations in the contact center industry, an experienced, proactive client services team and an accurate and responsive information technology team.
A visionary and the consummate entrepreneur, Greg owned and operated several other high-performing businesses in the insurance and direct marketing industries prior to founding GCS. As the former president of one of the country’s largest teleservices companies, he was instrumental in establishing key client relationships that resulted in the growth of that organization from two to 2,000 associates over a 10-year period.
Bryan Overcash, Executive Vice President and Chief Financial Officer
Bryan is responsible for all marketing, financial and administrative activities of the company. Prior to joining GCS, he was vice president of finance for one of the country’s largest teleservices outsourcing firms. A certified public accountant with experience as the CFO of service, technology and manufacturing companies, Bryan brings both a breadth of experience across multiple industries and a depth of understanding of the outsourced teleservices industry to GCS.
Frank Camp, Vice President of Client Services
Frank is responsible for overseeing all the company’s client services activities. He brings more than 17 years of teleservices experience to GCS. Prior to joining GCS, Frank held VP of client services positions in two of the nation’s largest customer care and teleservices agencies.
Bob Dunmire, Vice President of Technology Services
Bob is responsible for overseeing all application development and information technology activities of the company. He brings more than 10 years of teleservices experience to GCS. Prior to joining GCS, Bob led the Internet card marketing division of one of the world’s top-five financial institutions. He also has deep experience in the teleservices industry, having served in operations and human resources capacities for one of the nation’s largest teleservices agencies.
Mark Lambert, Vice President of Sales
Mark is responsible for all sales activities of the company. He brings more than 12 years of teleservices experience to GCS. During his career, Mark has held a variety of positions with two of the nation’s largest teleservices agencies. Immediately prior to joining GCS, he served as president and chief operating officer of a multinational teleservices company with operations in both the
United States
and the Philippines.
