GCS Knows Insurance
Experience Means Superior Results
New channels, new technology, new regulation and new competitors emerge daily to make the job of growing your insurance business all the more challenging. Insurance players need a solid, experienced Interaction Center partner who professionally represents them, respects the agent relationship and who understands the cycle from initial acquisition of new policyholders straight through to handling back office tasks.
GCS can quickly grasp a program’s offer, provide meaningful input and put our vast resources to work for you. For Health and Life or Property and Casualty, we provide competent and professional contact center agents and the support needed to achieve the results you desire and match the service levels that keep policy holders with your company. As one of the Top 5 providers of outsourced insurance agents in the U.S., making and receiving “The Right Call” is what Global Contact Services (GCS) is built to do.
GCS hires only full-time associates and professionally trains them to provides a top-notch customer experience. Our non-insurance associates are selected for strong customer service skills. Our insurance agents have over 17,000 licenses and appointments covering all 50 states for both L&H and P&C.
GCS and its management team have decades of experience providing Interaction Center Support for the insurance industry. Our experience is backed with the latest technology, including 100% digital voice recordings, blended contact centers and sophisticated reporting.
Acquire, Retain and Return CustomersGCS has strategically selected domestic contact center locations across the U.S. and offshore in the Philippines, to ensure a reliable pool of high quality, diverse and bi-lingual (English/Spanish) licensed and non-licensed agents to handle a wide range of products and services.
We provide leading insurance companies and their partners with high quality customer contacts and services such as large scaleCustomer Acquisition, cost effective Customer Retention and delightful Customer Care. Our Call Blending capabilities also provide a unique opportunity to maximize marketing and maintenance dollars. Our multi-channel coverage means your customers are able to communicate via voice, chat, email or text with your company. Make sure your customers see you as responsive and unique.
Take the Next Step
Let GCS take your existing program to another level. We can discuss ways to increase performance, raise customer satisfaction and lower overhead costs.