Call Center Solutions for the Energy Market

Today’s competitive and fluid energy environment requires speedy and professional consumer contact to keep your company growing. GCS is a nimble and flexible partner with the capability to effectively reach new customers and deliver the results needed for growth. Making and receiving ”The Right Call” is what GCS is built to do.

  • Superior Playing Field – GCS has the scale and capacity to enter new markets quickly. Our strategically located centers provide a regional flavor to all parts of the U.S. and Canada. Recruit our pool of genuine quality, and bilingual, associates for your team.
  • Improved Batting Average – GCS hires sales-oriented associates, professionally trains them and provides a high energy work environment. The result is a focused and motivated workforce who converts new customers while leaving a favorable impression of your Energy Company with every contact.
  • Full Bench Strength – GCS fields a talented and experienced team of Client Service Directors who integrate themselves into your business. As your daily point of contact, they bring the resources and results of GCS into strategic alignment with your objectives.

No Wasted Energy

Activity must yield results. Whether growing with New Customer Acquisitions, delivering superior Customer Service or providing Back Office Support, GCS has a track record of awarding our clients with high energy programs yielding superior results. With over 10 years of Customer Acquisition experience, we deliver solid inbound and outbound, customer friendly performance.

New Customer Acquisition – Sales and acquisition are a strength of GCS. With 12 contact centers and bilingual capabilities, we are flexible and scalable enough to provide ample capacity for your program and we have the skilled players to win customers for your team.

  • Electricity and Gas Experience
  • Consumer and Business Sales
  • Domestic and Off-Shore Options
  • English and Bilingual Spanish Languages
  • Third Party Validation – Live and IVR
  • New & Pre-Mover Programs

Customer Service – Our CMRs are highly skilled and backed by our experienced management team to deliver outstanding customer support along with the right image for you.

Back Office Support – We offer a full range of technical and administrative services allowing you to lower costs, manage demand, and simplify your operation.

Put Our Team to Work for You : If you are currently interested in Outsourced Contact Center Services, give us a call. Our Sales Team will be glad to explore ways GCS can be a power player for you.